one A short of being SMART
As a commuter I always think that SMRT runs buses better than SBS Transit. The reverse is true for trains.2 train disruptions within a few days. I narrowly escaped the North South Line episode (darn, I have never walked in the tunnel before!) cos I was on the North East Line which is operated by _the_ other transport company. But I was stucked on the earlier Circle Line disruption, resulting in me reaching office late by half an hour. Damn you, you cut short my tea break.
Looking back with 20/20 hindsight, I could have avoided being stuck on the Circle Line. When I transferred at Harbourfront station, the display screen did not show the departure time of the CCL train. That was a sign, which I didn't care about. Everything looked normal, even the SMRT staff at the platform looked normal, telling people not to rush through the closing door and what-not. Then when the train reached Telok Blangah station, it stuck there for I dunno how long. (was pretty fun seeing people running down the escalator just to board a stuck train.) Then some passengers couldn't wait and alighted, and then the train doors closed behind them and moved on, bad luck for them :P
Throughout the whole experience there were only those standard pre-recorded message about how sorry they felt about the disruption. I was expecting them to at least dispatch some free shuttle bus. None. And I pity those of us who reached work late. I read somewhere before that in China, if the train (subway or metro) was disrupted, the train staffs will distribute official letters at the station to the affected commuters so that they can show it to their bosses about being late at work.
When you talk about fare increment you don't even blink an eye. Now something goes wrong and you just say sorry? If sorry is enough, what's the use of policemen?
Labels: observations, train

















I do not agree that SMRT runs their bus operations better than SBST in general (though your observation for trains appears to be true given what happened to SMRT lines recently). SMRT has not been investing in larger capacity buses ever since it has taken over bus operations from TIBS. Its fleet renewal to wheelchair-accessible buses is also slower than the timeframe set by LTA (yet nothing was done by LTA). Not mentioning the perpetual delays in dispatching buses at bus interchanges. Seriously, I do not know what SMRT is doing.