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Monday, February 21, 2011

no time to decide

I was at my desk doing my work when I received a call on my mobile phone. It was definitely a male voice coming from the other end of the phone, albeit a very disgusting sissy voice. The caller asked if I am who I am (ie, he mentioned my name), and identified himself as calling on behalf of so-and-so bank. Firstly he thanked me for being a loyal customer to the bank (you're welcome.) and as a reward the bank was offering me some insurance package at whatever premium.

Normally I would have hung up on hearing the words "insurance" or "credit card", but since I have free incoming call and I happened to be able to multitask with the task on hand (that's rare occasion), I listened on. So the caller blah-ed for the whole 8 minutes, and said it was a limited offer over the phone. If I say yes over the phone, the insurance coverage would start from today. No signature required. Now, that sounds scary.

So I suggested, why not you send more information to my residential address so that I can take a look and decide. But the caller said it was a limited offer over the phone and once I say ok, then they will proceed to send me the details.

You see, as a consumer I would want to make informed decision. Rushing consumers to make decision there and then is a common method for some sales / marketing people, and in my opinion an unethical method. (think limited time offer or while stocks last. They are different but same same) It's like making you do a 2 hour exam paper in 10 minutes. Think? What think?

I hung up. There, you want a decision?

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