reply from smrt
Dear (my name),
Thank you for your feedback.
We are pleased to hear that our bus service leader has provided you with quality customer service. Do be assured that we will convey your appreciation to him and give him due recognition for a job well done. He will be delighted to know that his efforts to go the extra mile for his customers are being appreciated and recognized.
Thank you once again for taking the time to show your appreciation to our staff.
We look forward to your continual support of SMRT.
John Quah (Mr.)
Corporate Marketing and Communication
I happy, you happy, win-win situation!